ADR – Alternative Dispute Resolution
In compliance with Law no. 144/2015, we would like to inform our esteemed consumers that we have entered into a consumer arbitration agreement in the form of full membership and that in the event of a dispute, we have alternative means of resolving disputes, namely CIAB – Centro de Informação, Mediação e Arbitragem de Consumo. (Consumer Arbitration Court) with addresses at:
- Avenida Rocha Paris, nº 103 – 4900-394 Viana do Castelo
- Rua D. Afonso Henriques, nº1 – 4700-030 Braga
or via the website at
www.ciab.pt
.
RLL – Online Dispute Resolution
In compliance with the law of the European Commission, through Regulation (EU) no. In accordance with article 524/2013 of the european parliament and of the council of 21 may 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders concerning online sales or service contracts, we provide access to the european commission ‘s website via the following link:
